What happened to this elderly grandmother was horrible and nobody deserves to be treated that way. But Klein is the school bus monitor. She should have been more assertive and told those bullies off. And frankly, she should have been performing her job.
Again, what the children did was bad, perhaps even evil. But the adult in this situation should have controlled these unruly minors. Bullies pick on their victims because they know that they can get away with it. Perhaps this sweet grandmother was giving the vibe of victim as opposed to school bus monitor.
In the video, it is clear that instead of facing these unruly kids and attempting to quell the situation, Klein was ignoring the kids even looking away, unresponsive. This reaction only fueled the cruel taunting. Ignoring and cowering away is not the proper response of a responsible school bus monitor, it is more of bullied child.
When Anderson Cooper informed Klein that Southwest Airlines was flying her and nine other people to Disneyland for free, Klein was thankful and grateful but continued on to say, "But, I feel like I haven't done anything."
I could never agree more.